How old do I have to be to rent a car?
For most car hire companies, the age requirement is between 25 and 70 years. If the driver is under 25 or over 70 years of age, you may have to pay an additional fee (charges may vary depending on city/country and type of car).

Do I get an immediate booking confirmation?
Once car redemption is made, the confirmation is not immediate. It takes a minimum of 24-72 hours for a confirmation. At times when your booking is not confirmed, the points will be refunded back into your account and you can repeat your attempt to book online.

Does my car redemption include all charges or is there anything extra I have to pay?
Most car rental services include in their price - Theft Protection, Collision Damage Waiver (CDW), local taxes, airport surcharges and any road fees. However, you would be responsible for any ‘extra’ charges at the time of car pick-up, fees for a young/additional driver, one-way fees, cross border driving. The same will be explained to you, in addition to ways to reduce costs like carrying child seats and GPS before you make your car booking. You may read more about this in the ‘Terms and Conditions’ section of the car rental service you are booking with.

Do I have to pay any deposit?
Yes, the time you pick your car for rental, you will be required to leave a security deposit against possible damage to the car during the rental period. The deposit will be charged directly by the car hire company. Quite often, a credit card in the name of the main driver is required. If the condition of the car and extras is the same on return as at the time of rental, and is in accordance with the fuel policy, the security deposit will be refunded upon returning the car (please note that it may take 14 days for the money to appear into your credit card account again).

Does the car Insurance provided cover all claims?
No. The car insurance provided by the rental company is limited and in case of any misfortunate event, an excess amount will have to be paid by the customer. However, full insurance can be purchased directly through the supplier at the time of collecting the car.

Can I change my booking?
Once the car booking is done, the existing booking cannot be amended.

Can I cancel my booking?
For bookings made through OAB Rewards, no cancelations are allowed if initiated voluntarily by you. Hence no points will be refunded back into your account. However, if the reason for cancelation is from the service provider/supplier’s end, the points will be duly credited into your account within 7-10 business days.

Can I have a different pick up and drop location?
Yes the same is possible; however there would be an extra surcharge for the same.

What should I do if I am not getting any search results for a car booking I am attempting on the website?
At such instances, please call us on +971 44277606 / +971 44277600 OR call the Bank’s Call Center at +968 24754444 or e-mail us at support@giift.zendesk.com

Is it possible to rent a car for another person through my account?
Yes, as long as they meet the stipulated requirements. You would need to mention their details while making the reservation.