How many days will it take to get my reward merchandise delivered?
Your reward merchandise will be delivered within 2 – 3 working weeks (Subject to availability of the stock).

How will I track my order?
You can write in to us at support@giift.com or call us on +97143999513 / +97143999427 or call the Bank’s Call Center at +968 24754444.

What if the product reaches my mentioned delivery address when I was away or not available?
Should this occur, the delivery service would reattempt to deliver the product thrice, so kindly ensure your availability. Post that, the following options are available to receive the product;
a. collect the product at the courier company.
b. arrange a delivery according to your convenient date & time. In this case, delivery charges will be levied, which can be either paid directly to the delivery service or if you have enough points, those will be debited from your reward account

What if I want to exchange/upgrade my order?
Once an order has been placed it cannot be exchanged or upgraded.

If I do not have sufficient OAB Rewards Points to redeem an item, can I pay the balance by cash/debit card/credit card?
You can only redeem an item using your available OAB Rewards Points. Payment by cash or any other payment mode other than your OAB Rewards Points is not applicable for the items listed on the OAB Rewards site. However, there is an option to purchase OAB Rewards Points.

Can I redeem an item on Shop by contacting a help desk?
Sorry, this is not possible. You can redeem items on Shop through the online redemption mode only.

Is there a way I can cancel my order?
You cannot cancel an order once you have placed a confirmed order by clicking on the make payment button. However, you do have a choice to remove items from your shopping cart before making a payment. This can be done by selecting the items to be removed from the ‘add to cart’ page and by clicking on ‘remove item’ button.

How will I replace an item which is found faulty or damaged during delivery?
You can write to us at support@giift.com or call us on +97143999513 / +97143999427 or call the Bank’s Call Center at +968 24754444 within 1 day of delivery of the item, with details of damage or fault and proof of damage. Any queries beyond 2 days of delivery will not be entertained.

I have redeemed an item on the site. Will I be assured that the stocks will be available?
The products/merchandise listed on the Shop is as per confirmation on availability from the concerned merchants. However, at instances where the products are not available with the concerned merchant due to some unforeseen reason, we would issue you a reject letter and refund the OAB Rewards Points back into your account.

I have made an order however I did not receive any e-mail notification of the purchase.
Ideally, an e-mail will be rendered no sooner the product is successfully redeemed. However in the event where no e-mail notification is received and OAB Rewards Points have been debited, please immediately e-mail us at support@giift.com or call us on +97143999513 / +97143999427 or call the Bank’s Call Center at +968 24754444.

Is the Delivery FREE of charge?
The cost of shipping would be included in the OAB Rewards Points utilized for redemption and would vary according to the merchandise selected. There is no additional charge on shipping or delivery. You should not pay any money to the delivery person upon delivery of the merchandise. You do not have to pay additional charges as tax. The OAB Rewards Points deducted will be inclusive of taxes.

I have received my merchandise but it does not have any details on the Guarantee Certificate or Warranty?
Merchandise sold through Shop does not have any Guarantee Certificates or Warranty. For enquiries in this regard, please contact us at +97144277606/97144277600.

Are my account details safe?
Your details are shared only between you and OAB Rewards.

How will I be notified on details/records of my transactions?
You will find detailed information of your transactions and balance in your account summary.

Can I order a product to be shipped to a different location apart from my address?
Yes this is possible. This would have to be updated under the shipping information details after check out.

What if I forget my password, user ID, to my account?
An option is provided on the member login page, to enable you to reset your password. The same can be done from there.